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Better Search through Better Queries
From The Noisy Channel

Better Search through Better Queries

I spend a lot of time helping companies improve their search engines. Much of my work involves returning better results for their users’ search queries. But there...

Personalization
From The Noisy Channel

Personalization

In 1964, information science pioneer William Goffman said:Relevance is defined as a measure of information conveyed by a document relative to a query…[but] thecontext...

Thanks Andrei. Indeed, there’s a lot more to seasonality than I covered in this post.
From The Noisy Channel

Thanks Andrei. Indeed, there’s a lot more to seasonality than I covered in this post.

Thanks Andrei. Indeed, there’s a lot more to seasonality than I covered in this post.

Seasonality
From The Noisy Channel

Seasonality

Whether it’s the time of year or the time of day, the time when someone performs a search sometimes help us determine the searcher’s intent. As with location, it...

Geographical Context
From The Noisy Channel

Geographical Context

Location often provides a strong signal of searcher intent. Sometimes location acts as an implicit part of the search query, such as when people are searching for...

Thanks, glad you like it!
From The Noisy Channel

Thanks, glad you like it!

Thanks, glad you like it!

To Build Better Search, Develop Empathy With Your Users
From The Noisy Channel

To Build Better Search, Develop Empathy With Your Users

User experience designers recognize the importance of empathy in the design process. Understanding how and why users engage with products yields insights that help...

Session Context
From The Noisy Channel

Session Context

The most immediate context for a search query is a search session, a sequence of activities the searcher performs in order to pursue an information-seeking task...

Why Voice isn’t Selling…Yet
From The Noisy Channel

Why Voice isn’t Selling…Yet

Originally published in VentureBeat.Personal digital assistants have taken the world by storm. We have Siri and Google Assistant on our phones, and many of us have...

Evaluating Search: Using Human Judgement
From The Noisy Channel

Evaluating Search: Using Human Judgement

Originally posted on the Twiggle blog.In the previous post, we looked at measuring searcher behavior in order to evaluate search engine performance. Measuring searcher...

Evaluating Search: Measuring Searcher Behavior
From The Noisy Channel

Evaluating Search: Measuring Searcher Behavior

Originally posted on the Twiggle blog.Measuring the effectiveness of your search engine is hard. Fortunately, you have an army of volunteers helping you: your customers...

Evaluating Good Search (Part I): Measure It
From The Noisy Channel

Evaluating Good Search (Part I): Measure It

Originally posted on the Twiggle blog.At Twiggle, we’re all about improving the search experience. But how do we define improvement? As Lord Kelvin, one of history...

Contextual Query Understanding
From The Noisy Channel

Contextual Query Understanding

So far, we’ve focused on understanding searchers based entirely on the words they type into the search box. But search doesn’t occur in a vacuum. In the next posts...

10 Things Everyone Should Know About Machine Learning
From The Noisy Channel

10 Things Everyone Should Know About Machine Learning

As someone who often finds himself explaining machine learning to non-experts, I offer the following list as a public service announcement. Machine learning means...

Autocomplete and User Experience
From The Noisy Channel

Autocomplete and User Experience

The previous post focused on how to determine the best autocomplete suggestions based on query probability and query performance. In this post, we’ll dive intoscope...

You’re absolutely right about the number of suggestions, of course.
From The Noisy Channel

You’re absolutely right about the number of suggestions, of course.

You’re absolutely right about the number of suggestions, of course. And it’s a good reminder that autocomplete user experience deserves its own post, which I promise...

Autocomplete
From The Noisy Channel

Autocomplete

In the past decade, autocomplete has become a required feature for search engines. Today, searchers who type into a search box expect to see autocomplete suggestions...

I agree with the judge about the balance of hardships, but that in itself wouldn’t have been…
From The Noisy Channel

I agree with the judge about the balance of hardships, but that in itself wouldn’t have been…

I agree with the judge about the balance of hardships, but that in itself wouldn’t have been sufficient to grant the injunction. The judge also ruled that “hiQ...

On hiQ v. LinkedIn
From The Noisy Channel

On hiQ v. LinkedIn

On August 14th, US District Judge Edward M. Chen granted a preliminary injunction to hiQ Labs in its case against LinkedIn. While I agree with part of the judge...

Here are a couple of relevant papers:
From The Noisy Channel

Here are a couple of relevant papers:

Here are a couple of relevant papers: Scaling Semantic Parsers with On-the-Fly Ontology Matching Ontology-Based Translation of Natural Language Queries to SPARQL...
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