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Key lessons from Digital Ethnography Summit
From Putting People First

Key lessons from Digital Ethnography Summit

In a year in which Covid-19 has forced researchers to resort to online research, what opportunities for the industry exist in digital ethnography? Liam Kay of ResearchLive...

New Ars Electronica video series on digital humanism
From Putting People First

New Ars Electronica video series on digital humanism

What does it mean on a practical level to become a digital humanist? 'User Manual for Digital Humanists' is a new Ars Electronica video series that focuses on re...

The State of User Research 2021
From Putting People First

The State of User Research 2021

The US based user research recruiting platform "User Interviews" has just published its State of User Research 2021 report, based on responses from 525 people who...

What’s mine is ours: how consumption is changing
From Putting People First

What’s mine is ours: how consumption is changing

When customers form an emotional attachment or self-identify with a product, that sense of “mine” enhances its luster and keeps them coming back for more. As shoppers...

[Book] A City Is Not a Computer
From Putting People First

[Book] A City Is Not a Computer

A bold reassessment of "smart cities" that reveals what is lost when we conceive of our urban spaces as computers

Crypto Sentiment Advisor
From Putting People First

Crypto Sentiment Advisor

The Crypto Sentiment Advisor (CSA) is an EIT-Digital supported platform for investors holding cryptocurrencies, to anticipate swings in the sentiment for their...

Why insurers need to care more about customers and how to do it in the digital age
From Putting People First

Why insurers need to care more about customers and how to do it in the digital age

COVID-19 has accelerated the digital transformation of insurance companies. If insurers apply the e3 lens when assessing their touchpoints, they can create tailored...

Swiss Re Institute on how COVID-19 is transforming consumer behaviour
From Putting People First

Swiss Re Institute on how COVID-19 is transforming consumer behaviour

The COVID-19 pandemic is changing how we work, travel, communicate, shop and more, but which new habits are likely to stick permanently? The authors explore five...

Online exhibition: Design in an Age of Crisis
From Putting People First

Online exhibition: Design in an Age of Crisis

The Design In An Age Of Crisis Gallery features submissions to a global open call issued in 2020 by Chatham House and London Design Biennale, inviting radical design...

The Scottish Approach to Service Design (SAtSD)
From Putting People First

The Scottish Approach to Service Design (SAtSD)

The vision for the Scottish Approach to Service Design is that the people of Scotland are supported and empowered to actively participate in the definition, design...

[Book] How design makes the world
From Putting People First

[Book] How design makes the world

From the airplane armrest to the Facebook “like” button, and everything in between, Berkun shows how design helps or hinders everyone, and offers a new way to think...

Berlin exhibition features Experientia work
From Putting People First

Berlin exhibition features Experientia work

The exhibition, curated by ANCB The Aedes Metropolitan Laboratory, presents exemplary built projects and outstanding conceptual models by architects and planners...

Videos online of the SDGC conference 2020
From Putting People First

Videos online of the SDGC conference 2020

All videos of the Service Design Global Conference of October 2020 [#SDGC20] are now available for free on youtube. Here the links to the keynotes and the talks...

[Book] Design of Supporting Systems for Life in Outer Space
From Putting People First

[Book] Design of Supporting Systems for Life in Outer Space

Annalisa Dominoni presents a new discipline that will have an increasingly strong impact on behavior and performance of astronauts.

The Financial Times’ Gillian Tett on remote user research
From Putting People First

The Financial Times’ Gillian Tett on remote user research

From City of London traders to Indian rickshaw drivers, everyone uses a more intimate style of conversation on video calls.

Social science perspectives on artificial intelligence. A special issue.
From Putting People First

Social science perspectives on artificial intelligence. A special issue.

This special issue collects six articles tackling artificial intelligence (AI) from a social science perspective.

[Book] Creating a Culture of Innovation
From Putting People First

[Book] Creating a Culture of Innovation

Innovation can only occur in the right environment. While organizations can attempt to hire for innovation, there is little that can blossom in a restrictive and...

VA creates US Government’s first-ever employee experience journey map
From Putting People First

VA creates US Government’s first-ever employee experience journey map

The employee experience (EX) journey map of the US Government’s Department of Veteran Affairs (VA) identifies the moments that matter during a VA employee’s career...

Human-Centered Design Playbook by Australia’s Victoria State Government
From Putting People First

Human-Centered Design Playbook by Australia’s Victoria State Government

This guide brings together key ideas showing how we can integrate human-centred design into our work in government and build the capability of public servants.

Experientia speaks at EFUS webinar on insecurity at night
From Putting People First

Experientia speaks at EFUS webinar on insecurity at night

On 24 November Elena Guidorzi, research unit coordinator of Experientia will speak at the EFUS web conference entitled "Reducing and preventing the feeling of insecurity...
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