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Videos online of the SDGC conference 2020
From Putting People First

Videos online of the SDGC conference 2020

All videos of the Service Design Global Conference of October 2020 [#SDGC20] are now available for free on youtube. Here the links to the keynotes and the talks...

[Book] Design of Supporting Systems for Life in Outer Space
From Putting People First

[Book] Design of Supporting Systems for Life in Outer Space

Annalisa Dominoni presents a new discipline that will have an increasingly strong impact on behavior and performance of astronauts.

The Financial Times’ Gillian Tett on remote user research
From Putting People First

The Financial Times’ Gillian Tett on remote user research

From City of London traders to Indian rickshaw drivers, everyone uses a more intimate style of conversation on video calls.

Social science perspectives on artificial intelligence. A special issue.
From Putting People First

Social science perspectives on artificial intelligence. A special issue.

This special issue collects six articles tackling artificial intelligence (AI) from a social science perspective.

[Book] Creating a Culture of Innovation
From Putting People First

[Book] Creating a Culture of Innovation

Innovation can only occur in the right environment. While organizations can attempt to hire for innovation, there is little that can blossom in a restrictive and...

VA creates US Government’s first-ever employee experience journey map
From Putting People First

VA creates US Government’s first-ever employee experience journey map

The employee experience (EX) journey map of the US Government’s Department of Veteran Affairs (VA) identifies the moments that matter during a VA employee’s career...

Human-Centered Design Playbook by Australia’s Victoria State Government
From Putting People First

Human-Centered Design Playbook by Australia’s Victoria State Government

This guide brings together key ideas showing how we can integrate human-centred design into our work in government and build the capability of public servants.

Experientia speaks at EFUS webinar on insecurity at night
From Putting People First

Experientia speaks at EFUS webinar on insecurity at night

On 24 November Elena Guidorzi, research unit coordinator of Experientia will speak at the EFUS web conference entitled "Reducing and preventing the feeling of insecurity...

Google Health’s human-centred observational study on AI’s real-world problems
From Putting People First

Google Health’s human-centred observational study on AI’s real-world problems

The gulf between the technical brilliance claimed for Google’s deep learning model and its real-world application points to a common problem that has hindered the...

Videos online of the anthropology and technology conference
From Putting People First

Videos online of the anthropology and technology conference

Videos are now available of last month's Anthropology and Technology conference, dedicated to socially-responsible AI.

[Book] Privacy is Power
From Putting People First

[Book] Privacy is Power

The first book to call for the end of the data economy. Carissa Veliz exposes how our personal data is giving too much to big tech and governments, why that matters...

Experientia speaks at Turin’s Technology Biennial
From Putting People First

Experientia speaks at Turin’s Technology Biennial

Experientia's Jan-Christoph Zoels and Mark Vanderbeeken will be part of discussion panels at the upcoming Biennial of Technology in Turin, Italy.

New course by Experientia Academy
From Putting People First

New course by Experientia Academy

7 day online interactive course with vertical, thematic focus on tools and methods of behavioral design for cultural change to tackle societal challenges

Remote events (like this one) are terrible. How to fix them and why.
From Putting People First

Remote events (like this one) are terrible. How to fix them and why.

In this talk, Andre Jay Meissner and Fredrik Matheson talk about what we’ve lost, why existing tech and formats are a poor replacement, and what we can do to change...

The Big Home Reboot: IKEA’s Life at Home Report 2020
From Putting People First

The Big Home Reboot: IKEA’s Life at Home Report 2020

IKEA just launched its seventh Life at Home Report, exploring how people have grown closer to their homes in this extraordinary year

The value of ethnographic research and contextual inquiry
From Putting People First

The value of ethnographic research and contextual inquiry

In this article, Lylo Trotta explain the value that both contextual inquiry and ethnographic research provide and discuss why these practices are a crucial, even...

How an AI tool for fighting hospital deaths actually worked in the real world
From Putting People First

How an AI tool for fighting hospital deaths actually worked in the real world

It wasn’t just technical work but also significant social and emotional labor that turned Sepsis Watch, a Duke University deep-learning model, into a success story...

How constant tech is breaking our brains
From Putting People First

How constant tech is breaking our brains

Fast Company spoke with tech pioneer Jaron Lanier, Microsoft CVP Emma Williams and Stanford professor Jeremy Bailenson.

Google’s ethnographic research on selfies
From Putting People First

Google’s ethnographic research on selfies

The Gogle Wellbeing Lab joined up with the company's Pixel team to run an ethnographic study across four countries, examining the relationship people in the United...

Rethinking human-AI interaction
From Putting People First

Rethinking human-AI interaction

This essay by AI specialist Jessy Lin explores some of the possibilities to rethink how humans and “intelligent” machines interact today.
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