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Communications of the ACM

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The blog archive provides access to past blog postings from Communications of the ACM and other sources by date.

September 2012


From Putting People First

John Payne on his Occupy Wall Street ethnography

John Payne on his Occupy Wall Street ethnography

A few weeks ago, Tricia Wang asked John Payne, a principal of Moment, to write a guest post on Ethnography Matters about his ethnographic field work on Occupy Wall Street. John had facilitated a 2 and half day course of ethnographic…


From Putting People First

Perception Strategy: The Emotional Side of User Experience

Perception Strategy: The Emotional Side of User Experience

The way we interact and respond to information depends on many things: our goals about what we want to do with that information, the nature of the information, the context we find ourselves engaging with it, etc. Throughout these…


From The Eponymous Pickle

Zoo Analytics

Zoo Analytics

A local zoo and spin off consultancy makes a point of the value of business intelligence applications.  First I had heard of this specifically addressed in an article.  Though I know that other similar venues, like theme parks…


From Wild WebMink

London Thrill Ride

London Thrill Ride

Seems the fairground is now a London fixture. Walking back across Waterloo Bridge at the end of our last holiday break of the summer, we saw that the London Eye has been joined by a sort of “London Needle” that provides a high…


From The Eponymous Pickle

IBM and Social Analytics : Kenexa

IBM and Social Analytics : Kenexa

This is quite a buy.  We took a look at IBM's offerings in social technology nearly a decade ago.  Their early efforts included intelligent directories that could consolidate internal intelligence.  I was impressed by their early…

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